Four things that customers want

June 15, 2009

what-customers-wantIt can be easy to trick yourself into thinking you know what your customers want. You consider all the features of your products and services and how they translate into benefits for your customers. This is good, because you need to do this, but there's more to purchasing than features and benefits. Here are four items on every customer's wish list: Communication — Customers want to be able to contact you for support, and want to be updated on project progress. Regular communication builds relationships, reveals personalities and spurs profits. Honesty — Don't lie to your customers. If you're behind, explain why you're behind. Your customers are human, and get behind themselves sometimes. If your customer wants to do something one way, and you have a better way, let them know. You can win favor through successful suggestions. Dependability — Whatever you say you can do, do. Whatever you sell, it should work. Work with your customers to understand exactly what they need, so you can tailor the perfect solution. Respect — If you do not respect your customers, they will not be your customers very long. Attention to detail and cordiality are key. Even when the customer is not right, the customer is still always right — and paying the bills. How do you stand out? What can you add to this list?

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About Brian Morris

Brian Morris serves in various capacities as a freelance writer, content developer and public relations specialist for growing small businesses. When he’s not writing, he can be found on the racquetball court - usually getting his tail kicked by guys 20 years older.

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